Capita – Landlocked Bride Desperately Seeking a Groom

Capita – Landlocked Bride Desperately Seeking a Groom

Capita continues to make itself more and more attractive to investors but its real problem is one of attracting a real suitor. Its purchase this week of Ventura call centres for a mere £65m will boost turnover by £160m but most importantly it further consolidates it position in central government by bringing with it a large contract Department of Works and Pensions (DWP). DWP is widely tipped to become the government’s own shared services centre and is touting for departmental business in competition with the private sector supplier community. An excellent client to have.

Paul Pindar, CEO Capita, has a winning business model but it drastically needs to be industrialised in Business Process Outsourcing (BPO) terms, where it has relatively few true competitors. A marriage would also allow Capita to finally start trading outside of the UK. This would generate huge returns for investors and any suitor.

Other more recognised brands like HP, IBM, CSC, AtoS and CapGemini tinker at the edges of BPO whilst the Indian offshore players and Accenture are more competitive, they are selectively clustered around well known and understood business applications. Capita relentlessly takes on almost anything and makes it its own. A true pioneer. Relatively enlightened Capita management have a lot more devolved responsibility and authority to make decisions. This agility, strong order book and “can-do” attitude must not be stifled by any suitor – it is the life blood of the company.

Strong willed, bountiful order books and self opinionated Capita may be, but it would be sad if the potential that exists ultimately turns into a frustrated and grumpy old maid. Suitors step forward!

Posted in Suppliers Comments: one


One Response to Capita – Landlocked Bride Desperately Seeking a Groom

  1. oKY5 says:

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